BOARDING CONDITIONS CHECK LIST
terms conditions.pdf
Vaccinations
On your Pet’s arrival at the Kennels / Cattery we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza. Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia.
Kennel Cough Vaccinations
All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination. Your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).
Notification of Medical Conditions
If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission. If a cat has previously suffered from Cat flu it will not be accepted.
Flea Treatments
All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness; therefore it is best to check each product.
Worming
An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
Minimum Age
In normal circumstances we would operate a minimum age policy of 6 months.
Maximum Age
We operate a maximum age policy of 14 for standard, small and medium breeds. If a dog is a large / maxi / giant breed this maximum age may reduce.
Emergency Contact Numbers
On your Pet’s arrival at the Kennels / Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour or even your own mobile number (Please ensure reception is satisfactory in your destination).
Diets
When you arrive at the Kennels / Cattery you will be asked what your Pet is fed on. Although we stock a vast choice of pet foods, it is your responsibility to make sure we stock what your Pet is fed on. We strongly recommend your Pet be kept on the same diet. If we do not stock the food you feed, we would normally request you bring enough for the duration of your Pet’s stay.
Bedding
We supply plastic hygienic beds for both cats and dogs. We request that you bring any soft bedding that you wish your Pet to have during his / her stay.
Pet Taxi Service
We can collect and deliver your Pet from your house if specifically requested at the time of booking.
This service is only operated weekday mornings. An additional charge will be levied, the price dependant on location. If a wasted journey has been made due to your late return from holiday, we reserve the right to levy an additional charge.
Washing / Grooming
We find that in most cases, dogs after a lengthy stay in Kennels will require a wash before they go home. This can be pre-booked with our reception staff on your Pet’s arrival to Kennels. An additional charge will be levied for this service, the price being dependant on size / breed etc. It should be noted that washes will not be done unless the Animal Owner has specifically requested this service.
Veterinary Insurance Cover – (Max age 10 Years)
Boarding fees include Veterinary fees incurred following accidental injury, sickness or disease contracted during the period that the pet is boarded on the premises (Max age 10 yrs), or arising within 72 hours of departure to a max of £350. (unless caused as a result of aggressive or over exuberant behaviour). Cover does not extend to pre-existing Veterinary conditions.
Basis of Charging
We do not operate a 24 hourly charging system.
Most Boarding establishments charge a whole day for both the day of arrival and collection, irrespective of what time you drop off or collect your animal. We operate a half daily charging system.
When a price per day is quoted this represents a working day as follows;
1. A morning Session 8.30 (9.00) – 13.00, which will represent a half daily charge.
2. An afternoon Session 14.00 – 16.30 (17.30), which will represent a further half daily charge
(summer hours in brackets).
Or any combination of the above, e.g. an afternoon & a morning, or a morning & an afternoon.
Therefore if an animal is dropped off during one morning session and collected during the morning session of the following day, this will represent a charge of a day and a half (2 mornings, 1 afternoon)
If an animal is dropped off during the morning of one day and collected during the afternoon of the next, this will represent a total charge of 2 days (2 mornings, 2 afternoons).
Periods of Boarding
If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.
Deposits
In busy periods such as; School Summer holidays, School Christmas & New Year holidays, School Easter holidays and School Half-Terms, all customers will be required to pay a 50% deposit. In normal periods other than those detailed above customers will be required to pay a 25% deposit. Deposits will secure your booking and act as an administration charge. Deposits will only be refundable if written cancellation is received in excess of one month prior to the commencement of boarding. Deposits will not be refundable, but may be transferable to a future booking if cancellation is notified in writing less than of one month, but more than 15 days prior to the commencement of boarding. If 14 days or less notice is given prior to boarding, customers will loose their deposits completely.
If deposits are not received within 7 days of us receiving your booking; verbally, by email or in person, we reserve the right to cancel the booking and put the dates back in to general release.
Late Cancellation Charge
We reserve the right to charge for the whole period originally booked in the event of late cancellation, non attendance/arrival, or late adjustment to the original period booked.
Late cancellation or late adjustment of the original period booked, will be classified into two differing categories, based on our likelihood of re-booking the dates in question to another prospective customer:
1. Busy periods (as detailed above in ‘Deposits’ above) - 14 days or less, notice prior to the commencement of boarding.
2. Normal periods (as also detailed in ‘Deposits’ above) 3 days or less, notice prior to the commencement of boarding.
Aggressive / Destructive Temperaments
We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the Animal Owner.
Christmas, Boxing & New Years Day Supplements
All customers will be charged a supplement for Christmas Day, Boxing Day and New Years Day. The supplement will be double fees for these days only. We are closed to the public on these days only.
Value Added Tax
All prices quoted and charged include VAT at the current rate.
Payment
We accept Debit Cards, Credit Cards or Cash. There will be an additional surcharge of 2.5% for payments made by Credit Cards.
Opening Hours
It would be greatly appreciated if customers could collect or drop off their Pets at least half an hour before we close.
SUMMER HOURS (from last Sunday in March)
Monday-Saturday
9.00am-5.30pm
Sundays
10.00am-4.30pm
Bank Holidays
Sunday Hours
CLOSED FOR LUNCH EVERY DAY
1.00pm-2.00pm
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WINTER HOURS (from last Sunday in October)
Monday-Saturday
8.30am-4.30pm
Sundays
10.00am-4.30pm
Bank Holidays
Sunday Hours
CLOSED FOR LUNCH EVERY DAY
1.00pm-2.00pm
_________________
CLOSED TO THE PUBLIC
(but open to residents)
Christmas Day
Boxing Day
New Years Day
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Message from the Owner
We do hope you choose Charlesberry Kennels & Cattery for your Pet’s forth-coming holiday. Over the last 15 years we have established an enviable reputation amongst the Pet Boarding industry.
We boast Staff that are Qualified to Diploma level in Animal Care.
We are members of The Pet Care Trust. (This binds us to a strict code of practice, on standards of Hygiene, Size and Temperature of Accommodation, Staff Training, Exercise Facilities, Emergency procedures and much, much more).
We are also members of the British Kennel & Cattery Association.
Our Customers include Veterinary Surgeons, Veterinary Nurses, Doctors, Dentists, International Sports Men & Women, T.V. & Radio Personalities.
We realise you have a choice in where your Pet stays and strive to mirror your own daily routine as much as possible.
We are continually trying to improve our facilities and services that we offer and would welcome any suggestion you may feel relevant .
We do hope to see you and your Pet soon.
Stuart Clarke
Charlesberry Kennels & Cattery, Sherington Road, Sherington Bridge, Newport Pagnell, Bucks. MK16 9JA.
Telephone: 01908 612222. E-mail:
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